• For customers with tax-inclusive shipping in the following countries,

    • United Kingdom, Belgium, Netherland, Germany, Luxemburg, Lithuania, Czech Republic, Poland, France, Austria, Estonia, Latvia, Slovenia, Slovakia, Spain, Italy, Denmark, Ireland, Portugal, Hungary, Sweden, Romania, Finland, Greece, Croatia and Bulgaria.**

    • exception (no service or surcharge needed)

      • Outlying territories - click the triangle on the left to open the table
      • remote areas on European mainland
        • UK - Northern Ireland
        • Slovenia - 30min away from major cities

    • you do not need to pay tax and duty and your packages will go to a shipping hub in your region first and then hop on the last-mile delivery by DPD, DHL,Evri or GLS . Please verify any charge of tax and duty with us when receiving notifications from couriers.

      • However, until your package clears the customs, there will be no update reflected on the website of DPD, DHL, Evri or GLS.
      • For those of you who wish to track your package before the customs clearance, this is the tracking website http://jax.kingtrans.net/WebTrack?action=list
      • Unfortunately, this website and some of the tracking info is not translated to English, but you can see the updated information after pasting your tracking number in the textbox pointed by the green arrow and hitting the orange button pointed by the red arrow.

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      • You can also access to this website by clicking the order number in your email confirmation.
      • Please refer to the timestamp to make sure you are looking at the most recent update as couriers may display all the notifications in the chronological order. A few days after it lands at Liege (airport: LGG, or other international ports within Europe) for EU and London for UK, you will see tracking info updates from DPD or DHL.

    • After packages clear customs and handled to DPD, DHL or GLS, you will be able to track the package on their websites

      • DHL
      • DPD - requires your zip code for verification
      • GLS
      • Evri
      • as shipping agencies are used to help us facilitate the transportation, you might see unrecognized names as shipper
  • For customers in the rest regions, your package will be delivered via commercial couriers such as DHL, FedEx and UPS via air too, but the tax and duty will be paid separately.
    • The minimum amount of value declared for EU packages would be 110USD regardless of the actual value. Please be aware of the possible tax and duty.
    • For Switzerland and Norway customers, you can track your package on FedEx website. Tax and duty is not paid.
    • For Iceland and Jersey Island customers, you will be able to track your package on DHL website. Tax and duty is not paid.