<aside> 💡 For Owlab and QK mods and vendors only

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Sale Terms 📖

Product Regional Coverage

Cancel/ Modify/ Refund

Within the Sale Period

After the Sale Period

Account & Billing

• Cannot check register account or log-in to the original account on QK.com
• Did not receive the order confirmation
• PayPal - Refund & Double Charge
• "When will my order be shipped?”
• No tracking update
• Didn’t receive the package
• Damaged package
• DHL Tracking Website Showing Incorrect City

Product Support & Troubleshooting 🛠

General FAQ

Build Collections

Pairing instructions

Pairing instructions - New

Mac c-to-c cable

ESC light keeps flashing/stays on?

Tri-mode Common Fix

wired pcb doesn’t work on PS5

RGB still on while PC shut-off

Dysfunctional after sleep/reboot

Data synchronization fail when remappin keys on QK config

PCB not recognized/disconnects in use

Tri-mode PCB mode-switch malfunction

USB drivers check/fix for Windows

Popping out Office suite apps/Edge/ or ctrl/alt being pressed down

Passed the Tweezer Test but Doesn’t Work with Switches Installed

Daughterboard cables and sockets

Fix Detached Hotswap sockets

data synchronization failed

2.4g dongle cannot be paired

Stuck at “Establishing connection”

Specific key/keys are not registering