<aside> 💡 For Owlab and QK mods and vendors only

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Sale Terms 📖

Product Regional Coverage

Cancel/ Modify/ Refund

Within the Sale Period

After the Sale Period

Account & Billing

• Cannot check register account or log-in to the original account on QK.com
• Did not receive the order confirmation
• PayPal - Refund & Double Charge

Shipping

• "When will my order be shipped?”
• No tracking update
• Didn’t receive the package
• Damaged package
• DHL Tracking Website Showing Incorrect City

Product Support & Troubleshooting 🛠

General FAQ