Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. Therefore we do not fix on any particular courier and would pick whichever shipping option that is the best for the buck for all our customers.

The most important thing is to make sure your shipping address is correct. Changes are not guaranteed to work and fees might incur from address changing requests if successful.

<aside> ⚠️ Regions we do not ship to: Selected zip codes of USA, Russia, India, Ukraine, Afghanistan, the Republic of Kiribati, Cambodia, East Timor, South Sudan, Uruguay, Syria, Yemen, Kosovo, Cuba, the Republic of Tajikistan, Crimea, Azerbaijan, Belarus, Lebanon, Kazakhstan, and etc. (see the complete list here)

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<aside> 💡 Notification: Hong Kong FEDEX notice, starting from September 4th, all parcels sent to residential areas in Australia and declared with a value below USD 600, if the recipient is not at home when FEDEX delivers, the delivery personnel will no longer confirm the receipt of the goods with the recipient in person (i.e. no need for the recipient to sign for the goods), and will directly place the parcel at the recipient's address and provide a photo of the delivered goods as proof of delivery. Please note that all recipients must confirm the correct address before placing an order, pay attention to the delivery status of the goods, and promptly receive the goods to avoid delivery to the wrong address or loss of the goods.

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• Package missing/damaged

  • Please keep an eye on the tracking status once you get the tracking number. If you think your package is missing, please reach out to [email protected], or submit a ticket in the Discord server, as soon as possible with your tracking number. The claim period is 30 days after the last shipping update. We’re not able to provide any compensation after that period.
  • If you have authorized the carrier to deliver the package without a signature, please pick it up as soon as possible. We will not be responsible for any missing or stolen packages after delivery.
  • In case of damaged packages in transit, please reach out to [email protected], or submit a ticket in the Discord server, as soon as possible with your tracking number - and keep your original packaging as proof. The claim period is 30 days after delivery. We’re not able to provide any compensation after that period.
  • Please be aware that we will not be responsible for damaged packages sent to the shipping forwarder.
  • Please also be aware that the max amount the courier can possibly compensate is the declared value. If low declaration is requested from the customer, the reimbursement in case of lost or theft, which is entirely a decision of the last-mile courier, will be based on the requested value. With that said, we will do our best to help the claim.

• For North American customers of Owlab/Qwertykeys keyboards: DHL is the only option and Canadian customers are subjective to pay custom duty and processing fee, depending on the province, while US customers enjoy the $800USD tax-exempt limit. You might be able to change the address via DHL On Demand app (link in the text or email) if needed. If you purchased switches along with your keyboard, switches will be shipped separately from our US warehouse, but under the same tracking number. please check the tracking details to ensure two pieces were shipped out and both of them are delivered, instead of a partial delivery.

  • For parts being shipped from our US warehouse (owlstabs and switches): They are offered to US-based customers only and during COVID, there is no signature options available. USPS or UPS will be chosen as the courier depending on their capacity and speed by the US warehouse.

• For EU customers or any package with batteries:

  EU/battery-included kit shipping details

• For Oceania customers, we usually pick FedEx, DHL and TNT as the courier. Initially, you might get 00000 as the tracking number, which only means the package is in the hands of the shipping proxy waiting to be dispatched. Later on, the tracking number will be updated to the couriers’ tracking number and will be only trackable on our proxy’s site in Chinese until your package has cleared customs and been picked up by DHL (if you received a 10-digit tracking number) or FedEx/TNT/local courier if your location is remote. Later on, you will be able to track them via the local couriers’ websites. remote area zip codes in Australia: where we will have to send your packages via local couriers

  

• For other regions, we might not list the detailed courier name and the displayed estimation is purely a reference given from the couriers with subjection of delay. Please consider pm Syrah to check the exact courier chosen for your location.

Restricted Destinations